Here are some of our most frequently asked questions and answers.
I will be staying in a town other than Positano. Can you arrange to collect me?
All our excursions leave from the Positano dock and unfortunately we are not able to collect you from other towns. It is your responsibility to ensure that you report to the Cassiopea umbrella on the Positano main beach at the time prescribed. If you are coming from another town by bus please note that on occasion the bus services may be delayed due to accidents etc. Should you arrive late we will treat this as a no show and you will not be refunded. We will be more than happy to discuss how much time you should allow when you visit us at our beach office.
Do you offer a service to collect me from my hotel/ villa?
We do not offer a collection service. Please ensure that you allow sufficient time to get down to the beach. Should you arrive late this will be treated as a no-show and you will not be refunded.
What happens if the weather is too bad to go out?
We should have a very clear indication of weather conditions the day before and if we need to cancel we will try and contact you to arrange an alternate outing date / time. It is therefore very important that you provide us with a contact number. Should we not be able to find a suitable alternative day or time for you, we will reimburse you for the payment made less banking transfer costs.
If I rent a boat am I able to go into the grottos?
It is not allowed for private individuals to enter the grottos by boat. This is only possible if you are on a boat manned by one of our skippers.
Is fuel included in the rental rate for a rubber boat?
Yes, we provide you with a full tank of petrol which should easily provide you with 3 hours of cruising at a comfortable speed.
Should you have any questions not specifically answered by these, please email us email@example.com